Email Troubleshooting

February 3, 2023
Troubleshoot

Email Troubleshooting

Welcome to Moon Boots support center. You are likely here because you are experiencing an issue with E-mail delivery. Sorry to hear of this. Our platform relies heavily on the company SendGrid and the ability to deliver thousands of emails every month and sometimes those can get lost in translation due to things like firewalls, or use of VPNs. In this article we will cover all of the reasons we know of that one of your subscribers may not have received an expected email and how to remedy them. We will discuss having subscribers add us to their contact list inside of their email provider and talk to you about all the ways we work hard to stay out of people spam folders and why it does still happen sometimes. Let’s get started.

to be continued..

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